How can I view and change meinRMV data?
You can view your personal data by logging in at www.rmv.de and go to "meinRMV" > "Data"> "Personal data." If you want to update your data please go to "Change Personal Data". An update through the RMV-App is not possible.
Please note that an e-mail address can be stored only once in the meinRMV system. If you receive the message after an update that the data or the e-mail address could not be saved, it indicates that the e-mail address is already used for another account. In this case please use a different e-mail address.
How can I change my bank account details?
Only you can change your bank account details. After logging in at www.rmv.de and go to "meinRMV" > "RMV-HandyTicket” > "HandyTicket settings" > "Change bank details". On the next page you select either “Pay via direct debit from my bank account” or “Pay via credit card” and enter the corresponding data.
How can I view my bank account details?
You can view your bank account details after logging in at www.rmv.de under "meinRMV" > "RMV-HandyTicket” > "HandyTicket settings" > "Change bank details". Here you can also enter new payment methods.
How can I disable my account?
In order to temporarily disable your HandyTicket account (e.g. if you suspect that your mobile phone was stolen), you login at www.rmv.de and go to "meinRMV" > "RMV-HandyTicket" > "Settings" > "account activating / deactivating". This is also where you can enable your account again.
How do I cancel my RMV-HandyTicket and delete meinRMV profile?
To delete your RMV-HandyTicket account, log-in at www.rmv.de and go to "meinRMV" > "RMV-HandyTicket" > "Unsubscribing". Here you can disable your RMV-HandyTicket, but your registration at meinRMV remains. If you wish to also disable meinRMV, go to "meinRMV profile" > "Unsubscribing from meinRMV". This will cause all services such as RMV-HandyTicket, RMV-TicketShop or Smiles to be deactivated. For example, you will lose all your Smiles points collected so far. A cancellation or deletion of the profile is not possible in the RMV-App.