Rhein-Main-Verkehrsverbund

Managing data

How can I view and change meinRMV data?

How can I change my bank account?

How can I view my bank account details?

How can I change my mobile number?

How can I deactivate my account??

How do I cancel my RMV-HandyTicket and delete meinRMV profile?

How can I view and change meinRMV data?
You can view your personal data by logging in at www.rmv.de and go to "meinRMV" > "Data"> "Personal data." If you want to update your data please go to "Change Personal Data". An update through the RMV-App is not possible.
Please note that an e-mail address can be stored only once in the meinRMV system. If you receive the message after an update that the data or the e-mail address could not be saved, it indicates that the e-mail address is already used for another account. In this case please use a different e-mail address.Nach oben

How can I change my bank account details?
Only you can change your bank account details. After logging in at www.rmv.de and go to "meinRMV" > "RMV-HandyTicket” > "HandyTicket settings" > "Change bank details". On the next page you select either “Pay via direct debit from my bank account” or “Pay via credit card” and enter the corresponding data.Nach oben

How can I view my bank account details?
You can view your bank account details after logging in at www.rmv.de under "meinRMV" > "RMV-HandyTicket” > "HandyTicket settings" > "Change bank details". Here you can also enter new payment methods.Nach oben

How can I change my mobile number?
You can change your mobile number after logging in at www.rmv.de and go to "meinRMV" > "RMV-HandyTicket" > "HandyTicket settings" > "Change mobile number".Nach oben

How can I disable my account?
In order to temporarily disable your HandyTicket account (e.g. if you suspect that your mobile phone was stolen), you login at www.rmv.de and go to "meinRMV" > "RMV-HandyTicket" > "Settings" > "account activating / deactivating". This is also where you can enable your account again.Nach oben

How do I cancel my RMV-HandyTicket and delete meinRMV profile?
To delete your RMV-HandyTicket account, log-in at www.rmv.de and go to "meinRMV" > "RMV-HandyTicket" > "Unsubscribing". Here you can disable your RMV-HandyTicket, but your registration at meinRMV remains. If you wish to also disable meinRMV, go to "meinRMV profile" > "Unsubscribing from meinRMV". This will cause all services such as RMV-HandyTicket, RMV-TicketShop or Smiles to be deactivated. For example, you will lose all your Smiles points collected so far. A cancellation or deletion of the profile is not possible in the RMV-App.Nach oben

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