After the installation of the RMV-App, you should register right away for the utilisation of the RMV-HandyTicket in meinRMV customer portal. Your advantages are:
The purchase of tickets is also possible via the girogo payment method, without registration in meinRMV or by the means of a settlement via the mobile phone bill. Additional service charges may be incurred in case of payment via the mobile phone bill, which are shown independently of the price of the ticket.
You get an overview of all the functions and services of the RMV-HandyTickets at www.rmv.de.
After the registration, an e-mail with an activation link will be sent to your e-mail address. Please follow this link within 72 hours to complete the registration process successfully. Otherwise, your temporary registration expires.
Why have I not received any e-mail? Please make sure to also check your spam mailbox.
For the usability of the RMV-HandyTicket, your mobile PIN will be sent to you via SMS, after the registration to the meinRMV customer portal. Use the PIN while logging in the RMV-App (Page menu > “Login”).
You can also select the “Stay logged in” option there. You then do not have to re-enter the mobile PIN at the time of every purchase. If you do not want to do this, you can just close the app and it is protected against unauthorised ticket purchase. Here, you stay logged in. After opening the app, you can continue to have access to the purchased tickets. You must re-enter the mobile PIN only if you want to buy a ticket.
You can change the mobile PIN at any time in the RMV-App after the login (Page menu > “E-mail address” > “Change mobile PIN”) or after a login at www.rmv.de under “meinRMV” > “RMV-HandyTicket” > “Manage mobile PIN”.
You can request to have the mobile PIN sent to you again via SMS:
Request Mobile PIN as SMS
Alternatively, you can request the mobile PIN again in the app from the Page menu > Login> Forgot login data?, or after login at www.rmv.de under “meinRMV” > “RMV- HandyTicket” > “Manage mobile PIN”. It will then be sent to the mobile number saved for the RMV- HandyTicket via an SMS.
Note: After three incorrect entries of the mobile PIN, the RMV-HandyTicket user account is automatically locked to ensure your security. This leads to the error message “No execution authorisation”. To unlock your user account or to change your mobile PIN, please log in to the app or at www.rmv.de. You can request an e-mail with your mobile PIN on the page menu of the App > E-mail address > Change mobile PIN or www.rmv.de under “meinRMV” > “RMV-HandyTicket” > “Settings” > “Manage mobile PIN” > “Request mobile PIN”.
If you are unable to remember your user name, select the following button “Request meinRMV login data"http://smobil.rmv.de/. You will receive the meinRMV user name when you enter the email address and select “Request password via e-mail”.
Requesting meinRMV login data
It is also possible to receive the user name via the RMV-App (Page menu > Login> Forgot your login data?) Activate the “Forgot login data?” button and on the following page, select “Forgot meinRMV login data?”. You will receive the meinRMV user name when you enter the email address on the “Request meinRMV password” page and select “Password request by E-Mail”. Alternatively, you can visit www.rmv.de in the meinRMV domain via “Forgot password?” Request your login data again. This will be sent to you via e-mail.
You can find the General Terms and Conditions for the RMV-TicketShop and the RMV-HandyTicket in the app at the bottom of the page menu. Alternatively, you can access the page www.rmv.de (in the footer at the bottom of the page) or directly follow this link:
Network communication: to establish a connection to the Internet and to execute search requests and ticket purchases.
Your location: Necessary, to support you in searching for nearby stops or your current location via GPS or network-based location.
Phone calls (Read telephone status): Necessary, to generate a unique ID for the used device. This is required for assigning the purchased tickets to a device.
Control Near field communication: This functionality is required in case of NFC devices to
Under Messages, you can manage the notifications (also known as push notifications) sent to you by the RMV.
These notifications can be called up via the Messages menu item at all times. This function can be enabled or disabled under Messages or Settings.
Single tickets, day tickets and group day tickets for adults as well as the Hessen tickets are available for selection in RMV-HandyTicket. You can also purchase first class tickets via the RMV app.
For adults: weekly tickets, surcharge applicable on the weekly tickets for 1st class, 9 a.m. monthly tickets and monthly tickets as well as surcharge applicable on monthly tickets for 1st class and the 9-Euro-Ticket.
There are also single tickets and day tickets available for children as well as railway card-concessional single tickets for holders of a valid BahnCard 25 or BahnCard 50.
Sales via the RMV app started on June 1st. Please note that you must use the latest version of the RMV app (version 2.13.0) to purchase the 9-euro ticket.
More information:
No – the names of passengers travelling together must be entered in the RMV app when buying the tickets. In addition to the ticket holder, the first and last names of up to 4 passengers can be entered per group day ticket or Hesse ticket.
The entered names cannot be changed later and remain valid for the validity period of the ticket.
If more group day tickets or Hesse tickets for the same duration need to be bought (maximum 3 tickets valid at the same time), names of passengers 6 to 10 or 11 to 15 can be entered for every subsequent process. Here, it should be noted that the ticket holder can be changed only on the last “Complete Purchase” page (see the pen icon near “For …”).
Yes, tickets can be purchased for the transitional tariff areas of the Verkehrsgemeinschaft am Bayerischen Untermain (VAB) and the Verkehrsverbund Rhein-Mosel (VRM).
Connecting tickets are unfortunately not available on RMV-HandyTicket.
RMV- HandyTickets provide access to the use of local transport within their area of validity. This includes buses, trams, subway, U-Bahn, S-Bahn, and regional trains (RE, RB, SE).
Long-distance trains (ICE or IC) are not included in the RMV offer and require separate tickets that are available at the relevant points of sale, e.g. Deutsche Bahn.
You can purchase a ticket after entering the points of departure and destination starting and destination points and after defining the desired preferences (Traveller(s) / Ticket / Means of transport /…) directly via “Buy” or via a searched connection.
Kindly note: Single tickets are only valid for immediate travel. Day tickets are valid from the time of purchase until 05:00 hours on the following day.
If, in case of a direct purchase without previous schedule information, different routes are possible, these are displayed in the next step. “Without detour” refers to travel via the direct route. In case of a connection via tariff zones that are not on the direct route, a “Via” table (with intermediate stops) is given. The ticket must be selected on the basis of the actually used route.
The purchase process is confirmed and completed by tapping on the “> Yes, Buy ticket now” button. If you do not want to pay for the ticket via the meinRMV user account, you can also go to “Payment method"http://smobil.rmv.de/ on the “Complete purchase” page and make the payment via mobile phone bill, using a credit card or via girogo on Android-based NFC phones. Only when buying via girogo, the ticket becomes chargeable once the girogo card is created on the smartphone. The ticket is immediately delivered to the RMV-App and displayed.
Please make sure that the app has access to the Internet so that the ticket can be delivered. Showing the ticket in the RMV-App is valid.
The ticket can also be purchased in connection with the timetable information. Under the “Connection Details”, you can select the “> Purchase ticket” button. The following process corresponds to the purchase via direct “Buy” from the start page.
Please make sure that the app has access to the Internet so that the ticket can be delivered. Showing the ticket in the RMV-App is valid.
Tickets for children or single tickets with rail card discount can be purchased according to the default setting on the home page (selection under “Traveller(s)”). A rail card discount can be used if you are a holder of a BahnCard 25 or BahnCard 50. Single tickets with rail card discount are exclusively valid for trips with the rail transport products S, RB, SE and RE from price level 5 onwards. In order to be able to purchase a rail card discounted single ticket, a railway station should always be entered as the starting and destination points.
The ticket purchase from the timetable information requires a unique connection. That is why you should select a connection and follow the button “> Buy ticket” right at the bottom in the Connection Details view. The purchase of tickets is possible only for immediate travel. Even in case of RMV-HandyTicket, single tickets are valid only for immediate departure.
Even in case of RMV-HandyTicket, single tickets are valid only for immediate departure. Also, day and group day tickets and the Hessen ticket cannot be purchased in advance for other validity days.
Additional tickets for one or two fellow travellers can be stored in the mobile phone.
In case of more number of travellers, a group day card can be purchased.
The tickets are stored in the app on the mobile phone. This means that you can always show it, even if you do not have mobile network coverage. The tickets are saved under “My Tickets”. There, the last ten purchased tickets are chronologically sorted and saved.
The RMV-HandyTicket also includes the first and last name of the RMV-HandyTicket user. These details are requested during the ordering process in the RMV app. An official photo identification (e.g. ID card, passport, driving licence) must be carried and if required, presented to the control officer at the time of the ticket check.
The tickets saved under "http://smobil.rmv.de/My Tickets"http://smobil.rmv.de/ can be purchased again.
According to the general conditions of carriage, each passenger is under obligation to possess a valid ticket at the time of departure and to be able to show it at any given point in time. That is applicable for RMV-HandyTicket as well. The excuse of “My battery is discharged” is not valid during a check and will only lead to an increased transportation charge levied by the control staff.
The purchased tickets will remain in the memory until the maximum number of ten tickets is reached. In case an eleventh ticket is purchased, the oldest ticket will be overwritten. However, these tickets still continue to exist under meinRMV and can be viewed.
The RMV- HandyTicket is sent via the Internet. Please make sure that you have an Internet connection throughout the purchase process. The sending of the tickets might be delayed depending on the availability of the mobile network. If a purchased ticket does not get displayed immediately or is not listed under “My Tickets”, update it before the purchase of another new ticket (Activate the tab “My Tickets”).
If a ticket is not displayed in spite of good connection, this can be due to a system error. In such a case, you can use one of our other sales channels (e.g. ticket machine) and report the same via our contact form. We will check whether there was an error and initiate a refund, if necessary.
The count-up of the white number in the red box to the upper right of the ticket indicates the number of seconds that have elapsed since the purchase of the ticket. It automatically vanishes after 120 seconds.
The RMV-HandyTicket is always valid from the time of purchase, including the time during the count-up to 120.
In such a case, the inspection personnel can impose an Increased Transport Charge (EBE) on you, which is currently 60 €. Therefore, please always make sure that the season ticket has been updated.
Season tickets are updated on a daily basis for security reasons when the app is opened. "http://smobil.rmv.de/Valid from"http://smobil.rmv.de/ always displays the current date. The date of purchase does not play a role here. However, the date of purchase can always be seen further below "http://smobil.rmv.de/Purchased on"http://smobil.rmv.de/ as well as in the "http://smobil.rmv.de/My Tickets"http://smobil.rmv.de/ overview.
During every check, the current date must be visible on the mobile ticket. Hence, before starting a journey, please make sure that the RMV app has been opened in the foreground with an active Internet connection.
Please ensure that your smartphone has Internet connection and reopen the RMV app. If you have an internet connection, your season ticket should be automatically updated. You can also click on the refresh icon on the homepage of the app under the “My Tickets” tab. The message should then no longer be displayed on the mobile ticket.
Via the RMV app, you can now also buy weekly and monthly tickets at the regular rate for adults (also with a surcharge for 1st class).
You will be able to buy a first class supplement in the RMV app as of January 2020. Buying geographical supplements to tickets is unfortunately not possible.
If connected to the Internet, your season ticket should get automatically updated. You can also click on the Update icon under the “My Tickets” tab on the home screen of the app.
The tickets are stored in the app on the mobile phone. This means that you can always show it, even if you do not have mobile network coverage at the time of checking. The tickets are saved under "http://smobil.rmv.de/My Tickets"http://smobil.rmv.de/. The last ten purchased tickets are chronologically sorted and saved there.
The RMV mobile ticket also includes the first and last name as well as the date of birth of the RMV mobile ticket user. An official photo identification (e.g. ID card, passport, driving licence) must be carried and if required, presented to the officer at the time of the ticket check.
We are initially trialing sales of weekly and monthly tickets in the app to gauge customer experiences in everyday use. Sale of yearly tickets will then begin at a later point.
Weekly and monthly tickets that have been purchased using the RMV app are personalised. The RMV mobile ticket also includes the first and last name as well as the date of birth of the RMV mobile ticket user.
An official photo identification (e.g. ID card, passport, driving licence) must be carried and if required, presented to the officer at the time of the ticket check. You can also buy the mobile ticket under a different name. But it is not possible to change the name later.
You can now transfer bought tickets onto your new smartphone if you are logged onto both devices with the same myRMV account. You can carry out 3 transfers per month.
You can use the RMV app to transfer a weekly, monthly or yearly ticket that you have purchased onto another smartphone. To do this, please use your user data to log on the smartphone onto which you wish to transfer the tickets. Then go to the area “My Tickets – Send tickets other devices” to complete the transfer of the tickets.
Season tickets that are purchased using the RMV app are personalised. The name of the ticket holder must be stated at the time of purchase.
No. For now, it is not possible to change the personalisation of a current ticket.
Currently, only weekly and monthly tickets with immediate start of validity can be purchased via the RMV app. But in future, it may be possible to select the start of validity depending on the known probable duration, as is the case with weekly and monthly tickets.
When buying season tickets, you can either use the payment method saved on your myRMV account or PayPal. In any case, you will need a myRMV user account.
You cannot pay for season tickets on your mobile phone bill.
Season tickets that have been purchased using the RMV app can be reimbursed for the remaining duration if returned. However, the reimbursement takes place in accordance with section 9 of the General Conditions of Carriage only for the period remaining after the return of the season ticket. You can find this function under: "http://smobil.rmv.de/My tickets"http://smobil.rmv.de/ > Ticket > "http://smobil.rmv.de/Ticket options"http://smobil.rmv.de/ (Symbol on the upper right) > "http://smobil.rmv.de/Refund ticket"http://smobil.rmv.de/.
If the inspection personnel cannot check your ticket, an Increased Transport Charge (EBE) will be imposed on you, which is currently 60 €.
However, if you have a valid ticket for the journey as a mobile ticket, which you could not show due to your own fault, you can have the Increased Transport Charge subsequently reduced to 7 €. For this, please contact the transport company directly, which has imposed the Increased Transport Charge. The contact details of the company are given on the EBE document.
With the introduction of the weekly tickets as mobile tickets, it is no longer possible to buy day tickets for 2 or 3 days.
You can edit your personal data in the RMV-App and on www.rmv.de.
If you are logged in to the RMV-App, you can edit your personal data under the page menu >”E-mail address” > “Edit personal data”.
You can also view your personal data after logging in at www.rmv.de under “meinRMV” > “Data” > “Personal Data”. To customise your data, please select “Edit personal data”.
Please note that e-mail addresses and mobile numbers can be saved only once in the meinRMV system. If a notification stating that an e-mail address or mobile number could not be saved after a change is displayed, this means that this data is already in use for another account. In such a case, use a different e-mail address or mobile number.
Your mode of payment can be changed only by you. You can change your bank account in the RMV-App and at www.rmv.de.
If you are logged in to the RMV-App, you can change your current bank account under the page menu > “E-mail address” > “Edit personal data” > “meinRMV login” > “Change mode of payment.”
You can also do this after logging in at www.rmv.de under “meinRMV” > “RMV- HandyTicket” > “Settings” > “Change bank account” either by selecting the item “Direct debit from my bank account” or by selecting “Pay with credit card” and enter the data for your mode of payment.
You can change your mobile number in the RMV-App and at www.rmv.de.
If you are logged in to the RMV-App, you can change your currently saved mobile number under the page menu > “E-mail address” > “Edit personal data” > “meinRMV login” > “Change mobile number”.
You can also change your mobile number after your login at www.rmv.de under “meinRMV” > “RMV-HandyTicket” > “Settings” > “change mobile phone number.”
To temporarily deactivate your HandyTicket account (e.g. if you suspect that your mobile phone has been stolen), log in at www.rmv.de and select the item “Activate/Deactivate account"http://smobil.rmv.de/ under “meinRMV"http://smobil.rmv.de/ > "http://smobil.rmv.de/RMV-HandyTicket"http://smobil.rmv.de/ > "http://smobil.rmv.de/Settings"http://smobil.rmv.de/. You can also activate it again from there.
To delete your HandyTicket account, login at www.rmv.de and select “Log out” under “meinRMV” > “RMV-HandyTicket” > There, you can directly log off from the RMV-HandyTicket. Your registration at meinRMV continues to exist.
If you also want to log out of meinRMV, select “meinRMV profile” > “Log out of meinRMV”. As a part of the logout process from meinRMV, all services such as RMV-HandyTicket, RMV ticket shop or Smiles are deactivated.
Please note that a final termination is effective only after the settlement of all outstanding RMV-HandyTicket claims. In Smiles, you lose all of your previously collected points if you delete your profile. In the RMV-App, it is not possible to log out or to delete the profile.
The payment method that is specified by you at the time of registration for the RMV-HandyTicket is used. The payment takes place immediately after the first ticket is bought. After that, it takes place when the sales-dependent limit of EUR 50 is reached, or in some cases, is done every month.
Alternatively, you can use the payment methods such as girogo or purchase via mobile phone bill or prepaid card. Additional service charges may be incurred in case of payment via the mobile phone bill, which are shown and settled independently of the price of the ticket.
The RMV works together with the service provider infoscore in checking the bank account details (infoscore Consumer Data GmbH (ICD), Rheinstrasse 99, 76532 Baden-Baden, www.infoscore.de). If infoscore recommends not to use the direct debiting procedure for payment as a result of bank account details check, the payment can be done using a credit card, via mobile phone bill/prepaid card or via girogo.
The monthly invoices can be viewed under “meinRMV” > “RMV-HandyTicket” > Purchase HandyTicket > Invoices after logging in at www.rmv.de.
Since the invoices are created as PDF files, you can also save them on an external medium.
With the RMV-App, you can have an individual receipt for a relevant ticket sent to you via email. You can find this function under: “My Tickets” > Ticket > “Ticket options” (Symbol top right) > “Send receipt via e-mail”.
In the RMV-HandyTicket, the purchase process is bindingly completed via the button “Yes, Buy Ticket Now” The possibility of ticket cancellation and reimbursement not taking place due to system failure on our side is consequently eliminated when using the RMV-HandyTicket.
It is an offer for RMV mobile ticket users, with which customers can pay for their tickets via the RMV app using a previously deposited balance of 40 euros and get a discount of 20%.
You must be registered with the meinRMV customer portal. The registration can be done directly in the RMV app or under www.rmv.de. You cannot use the RMV prepaid discount if you don’t have a meinRMV user account.
Log in to the RMV app with your meinRMV customer account. There, you will find the RMV prepaid discount in the menu. Here, you can top up the balance and view your current prepaid discount balance. If you have topped up your prepaid discount balance via the RMV app, you will also receive an invoice by email.
You can top up the balance via the RMV app using any of the payment methods saved in the meinRMV user account (credit card or SEPA direct debit).
You can deposit 40 euros to your prepaid discount balance during each individual top-up. You can deposit a maximum amount of 200 euros, i.e. 5 payment transactions of 40 euros each. For instance, if you want to deposit 80 euros, you need to make 2 separate payments.
No, the offer is only applicable for the purchase of RMV mobile tickets.
You can buy short hop tickets, single tickets and the single supplement with a 20% discount. All other tickets, such as the day ticket or the monthly ticket, already have a discounted price as compared to the single ticket and are therefore not valid for the RMV prepaid discount.
No, this is not possible because you already get a discount when buying a single ticket with BahnCard (rail card).
Select your ticket as usual in the RMV app by searching for the connection. If you would like to buy a short hop ticket, single ticket or single supplement, you can select the RMV prepaid discount under payment method. You will then be shown the discounted price and the status of your balance. By clicking on “Buy ticket now”, the ticket price will be debited from your RMV prepaid discount balance and you will receive the desired RMV mobile ticket. You can use the ticket in the usual way.
Tickets purchased via the RMV prepaid discount are not listed in the monthly RMV mobile ticket invoice, as they are offset against your prepaid discount balance. However, individual receipts can be created for tickets that are paid for using the RMV prepaid discount.
The selected ticket cannot be purchased with the prepaid discount balance if your remaining balance is less than the price of the selected RMV mobile ticket. You then have the option to top up your balance (at least 40 euros) or have the remaining amount refunded.
You can also have the RMV prepaid discount balance reimbursed in the RMV app menu. For this, you need to click on “Reimburse balance”. The remaining balance will then be refunded via the mode of payment saved in meinRMV and you will be deregistered from the RMV prepaid discount.
No. If you do not use the RMV prepaid discount balance within a period of 12 months (e.g. no balance top-up, no processing request for tickets despite existing balance), your balance will first be deactivated. However, you will automatically receive an email as a reminder 14 days before the expiration. Please contact the RMV Customer Service Department if your remaining balance has been deactivated. They will then initiate the payment of the remaining balance.
Yes. When a coupon code is entered, its value is deducted from the regular price of the RMV mobile ticket. If there is still a remaining amount, you can get a 20% discount on this with the RMV prepaid discount.
With PayPal, you can buy single tickets and day tickets on the fly using the RMV App without having to register with RMV HandyTicket (mobile ticket) beforehand.
You can also buy season tickets (weekly tickets and monthly tickets) with PayPal, if you are logged in with your meinRMV (myRMV) user account.
When you use Buy via PayPal as your mode of payment, you pay directly through your PayPal account.
You will have the option of buying a ticket via PayPal in the RMV app even if you do not have an active login.
All you need to do is to log in to PayPal when buying the ticket. That’s it!
The total amount for each ticket purchase is directly settled through the PayPal account.
The ticket can be seen in the app under "http://smobil.rmv.de/My Tickets"http://smobil.rmv.de/ and just like with all other tickets, you can have an individual receipt sent to you.
If you buy tickets through your user account as well as with PayPal, the invoice on meinRMV will show only the tickets bought through the user account.
In RMV HandyTicket, the buying process is bindingly concluded by clicking the button “Yes, buy ticket now”. It is therefore not possible to cancel or refund a ticket in RMV HandyTicket, unless this is caused due to an error in our system.
Season tickets bought on the RMV app can be returned and refunded for the remaining duration. The refund shall be processed in accordance with § 9 of the Common conditions of carriage, but only for the period of time after the return of the season ticket. You can get your refund under "http://smobil.rmv.de/My Tickets"http://smobil.rmv.de/ > Ticket > "http://smobil.rmv.de/Ticket Options"http://smobil.rmv.de/ (icon to the upper right side) > "http://smobil.rmv.de/Refund Ticket"http://smobil.rmv.de/.
You can have the individual receipt for the respective ticket sent to you by email via the RMV app. You can find this function under: "http://smobil.rmv.de/My Tickets"http://smobil.rmv.de/ > Ticket > "http://smobil.rmv.de/Ticket Options"http://smobil.rmv.de/ (icon to the upper right side) > "http://smobil.rmv.de/Send receipt by email"http://smobil.rmv.de/.
If you buy tickets through your user account as well as the payment option "http://smobil.rmv.de/Buy via PayPal"http://smobil.rmv.de/, the invoice under meinRMV will show only the tickets bought through the user account.
When buying via mobile phone bill or prepaid card, you can use the RMV-App without prior registration to the RMV-HandyTicket and purchase RMV tickets immediately.
If you use purchase via mobile phone bill as your payment method, you pay via your mobile phone bill or your prepaid card. Additional service charges may be incurred in case of payment via the mobile phone bill, which are shown and settled independently of the price of the ticket. Please note that with method-purchase via mobile phone bill, you do not receive any separate receipt on your ticket purchases. Your tickets will be displayed with the total price in your mobile phone bill.
The ticket purchase via mobile phone bill/prepaid telephone card will be offered to you in the RMV-App as the method of payment - even if you do not have an active subscription/login.
Only German mobile network operators or prepaid telephone cards that are licensed in Germany are allowed. Please make sure that at the time of payment of your mobile phone bill, the billing is not locked from the services of a third party.
The value of the tickets to be purchased is limited. An error notification will be displayed, if the purchase price of the tickets goes higher.
Following limits have been specified by the network operators:
The total amount of each ticket purchase (ticket price plus service charges) is collected via the mobile phone bill/prepaid card.
The ticket is listed on your mobile phone bill as RMV- ticket with class (e.g. Single trip adult) and date.
You will not receive a proof in the form of a paper/PDF document for the purchased ticket.
If you purchase tickets via your user account as well as via the payment method of purchase via mobile phone bill, only those tickets that are purchased via user account are displayed on the invoice under meinRMV.
The payment method of purchase via mobile phone bill is a convenience function that comes with extra cost. Unfortunately these costs are so high that they cannot be borne by the RMV. The costs are invoiced to the customers as the service charges in addition to the ticket price.
The service charges are approximately 18-25% of the ticket price (including VAT) and are shown to you before every ticket purchase. Please note that the service charges are not shown on the purchased tickets.
In the RMV-HandyTicket, the purchase process is bindingly completed via the button “> Yes, Buy Ticket Now”. The possibility of ticket cancellation and reimbursement not taking place due to system failure on our side is consequently eliminated when using the RMV-HandyTicket.
With the RMV-App, you can have an individual receipt for a relevant ticket sent to you via email. You can find this function under: “My Tickets” > Ticket > “Ticket options” (Symbol top right) > “Send receipt via e-mail”.
If you purchase tickets via your user account as well as via the payment method of “purchase via mobile phone bill”, only those tickets that are purchased via user account are displayed on the invoice under meinRMV.
You can check the availability of vehicles and bicycles, as well as the location of station of the RMV mobility partner on a map in the RMV-App view (in the page menu > Environment Map > Sharing offers).
Booking is currently possible only directly with the partners.
We are happy to receive suggestions as well as criticism as this will help us improve the RMV-HandyTicket and the RMV-App. Contact us! For this, use our contact form!
The RMV-HandyTicket is an offer of RMV to purchase the RMV tickets, which is integrated into the meinRMV customer portal.
The RMV-App combines fast, cashless purchase of a ticket with connection information and updated traffic information. Via the RMV-App, the service “RMV-HandyTicket” can be used to purchase tickets after logging in to meinRMV. Alternatively, tickets can also be purchased via the RMV-App as well as without logging in.
MeinRMV is the central customer portal of the RMV to manage personal and ticket-specific data.
Questions on sale of DB tickets Purchase of ticket
You have the option to save the DB online ticket in a PDF file format on your terminal device following the purchase in the RMV App. The ticket is saved under “Downloads” (Android devices) or under "http://smobil.rmv.de/iBooks"http://smobil.rmv.de/ (Apple devices).
The DB online ticket is simultaneously sent to your specified email address.
The DB online ticket is however not listed in the RMV App under the tab "http://smobil.rmv.de/My Tickets"http://smobil.rmv.de/.
You require a credit card for purchasing the DB online ticket. Your payment details are used only once for the payment of the online purchase and not saved. Your personal data as well as the payment details are entered over a secure connection.
No, you neither need to be registered in meinRMV (myRMV) or RMV App, nor have an account with DB.
The purchase of DB online tickets is possible only through the connection information ("http://smobil.rmv.de/Connections & Ticket"http://smobil.rmv.de/ > "http://smobil.rmv.de/Search connection"http://smobil.rmv.de/). In order to get connections with DB offers, the option “All modes of transport” must be selected in the default settings of the App or ICE and/or IC/EC/IR and/or regional trains must be enabled.
An extra print out of the DB online ticket is not necessary for the checking. You can simply show the DB online ticket on the terminal device. Please note that the ticket is valid only along with an official photo ID (e.g. identity card) or your BahnCard.
Alternatively, you can of course also print out the PDF document provided by email.
You can print out the booked services once again till the end of the validity.
In case your travel plan changes, you can cancel the booked services within the permissibility of tariff:
Further information about cancel purchased DB online ticket:
The customer contract partner for the sale of DB online tickets is the DB – hence, all the services of DB concerning the DB tickets are available to the customers.
Exchange and cancellation of the DB online tickets can be done online and at all the DB outlets
Important terms of use of the DB:
With a DB ticket for flexi-price, you can use any train for the selected connection: with an IC/EC ticket, all IC and EC trains; with an ICE ticket, you can use all the other trains as well.
Questions on the sale of tickets of different transport networks Purchase of ticket
You can currently purchase tickets for the area Verkehrsverbund Rhein-Sieg (VRS) (https://www.vrsinfo.de/der-vrs/verbundgebiet.html)
The cities of Cologne, Bonn, Leverkusen, Monheim and the administrative districts Rhein-Erft-Kreis, Rhein-Sieg-Kreis, Rheinisch-Bergischer Kreis, Oberbergischer Kreis and Kreis Euskirchen are combined in VRS.
The following is applicable in this region when using public transport
The mobile phone tickets of VRS are sold by Kölner Verkehrs-Betriebe (KVB) (Cologne public transport system) just like OVB sells mobile phone tickets for RMV.
You can buy single tickets and day tickets for adults and children.
In order to buy a ticket of a different transport network, it must first be selected in the settings.
The purchase process is then carried out using connection information as usual. Direct purchase in a different transport network is not possible.
Unless the location function is disabled in the smartphone settings, the app automatically adjusts the subregion to the current position. If the current position is different from the default position, a popup with the corresponding message is displayed. The transport network can be selected there.
By clicking on the settings symbol on the homepage of the app, the transport network can be manually adjusted under the tab "http://smobil.rmv.de/transport network"http://smobil.rmv.de/ that appears there.
Purchased tickets of different transport networks are saved just like the tickets within the RMV area on the homepage of the app under the tab "http://smobil.rmv.de/My tickets/other network tickets"http://smobil.rmv.de/.
Here, the method is the same as for the purchase of tickets within the RMV area.
Yes. For purchasing tickets in a different transport network, you must have a meinRMV user account.
Tickets acquired in the app provide access to the use of local transport within their area of validity. This includes buses, trams, subway, U-Bahn, S-Bahn, and regional trains (RE, RB, SE).
Long-distance trains (ICE or IC) are not included in the VRS offer and require separate tickets that are available at the relevant points of sale, e.g. Deutsche Bahn.
In order to buy a ticket of a different transport network, it must first be selected in the settings.
In order to buy a ticket of a different transport network, it must first be selected in the settings. You can then purchase a ticket after entering the departure and destination points and after defining the desired preferences (Traveller(s) / Ticket / Means of transport /…) via a searched connection. Unlike the tickets within the RMV area, it is not possible to buy a ticket directly via "http://smobil.rmv.de/Buy ticket"http://smobil.rmv.de/.
No. The RMV 10-minute guarantee is only applicable for journeys in the RMV transport district.
Yes. You will receive RMV Smiles for all the journeys that have been paid for from your meinRMV user account.
The tickets are stored in the app on the mobile phone. This means that you can always show it at the time of checking, even if you do not have mobile network coverage. The tickets are saved under "http://smobil.rmv.de/My Tickets/other network tickets"http://smobil.rmv.de/. There, the last ten purchased tickets are chronologically sorted and saved.
The VRS mobile phone ticket also includes the first and last name and the date of birth of the RMV mobile phone ticket user. An official photo identification (e.g. ID card, passport, driving licence) must be carried and if required, presented to the ticket inspector at the time of the ticket check.
In the RMV mobile phone ticket, the purchase process is bindingly completed via the button "http://smobil.rmv.de/Buy Ticket Now"http://smobil.rmv.de/. The possibility of ticket cancellation and reimbursement that does not take place due to system failure on our side is consequently eliminated when using the RMV mobile phone ticket.