What are the benefits of purchasing via mobile phone bill?
You can purchase RMV tickets spontaneously with the RMV-App without the need to login into the RMV-HandyTicket, if you purchase via your mobile phone bill or prepaid phone card.
If you use purchase via mobile phone bill as your method of payment, you will be charged to your mobile phone bill or prepaid phone card. When paying via mobile phone bill additional service fees are incurred, which are listed and billed separately from the ticket price. Please note that you will not receive a separate receipt for your ticket purchases when buying via mobile phone bill. Your tickets will be shown as a total price on your mobile phone bill.
What are the requirements to make purchases via mobile phone bill?
The ticket purchase via mobile bill / prepaid phone card is offered as a payment method in the RMV-App if you do not have an active login.
Only German mobile network operators or prepaid phone cards that are registered in Germany are authorized. Please make sure third party billing is not blocked on your mobile phone bill.
The value of the tickets that can be purchased this way is limited. If the purchase price is above this limit you will receive an error message.
The following limits are set by the network operators:
Deutsche Telekom: 35 Euro
Vodafone: 50 Euro
Telefonica O2: 50 Euro
E-Plus: 30 Euro
How is the purchase via mobile phone bill settled?
The total amount of each ticket purchase (ticket price plus service fee) is collected via the mobile phone bill / prepaid card.
The ticket will be listed on your mobile phone bill as RMV ticket with type (e.g. single ticket adult) and date.
You will not receive verification in the form of a paper/PDF-receipt for the purchased ticket.
If you purchase tickets through your user account as well as the payment method purchase via mobile phone bill, only the tickets purchased via the user account are shown on the invoice in MyRMV.
Why do you charge services fees for purchases via mobile phone bill?
The payment method purchase via mobile phone bill is a convenience function that is associated with extra costs. Unfortunately, these are so high that they cannot be borne by the RMV. The costs are charged to the customers as a service fee in addition to the ticket price charged.
How much are the service fees and where are they shown?
The service fee will be approximately 18-25% of the ticket price (including VAT) and are displayed before each ticket purchase. Please note that the service fee is not shown on the purchased tickets.
Is it possible to get a refund or cancel a ticket?
When using the "Buy ticket now" button in the RMV-HandyTicket, the purchase process is a binding transaction. A cancellation and refund, that is not apparent from a system error on our part, is therefore excluded when using the RMV-HandyTicket.
How do I get a receipt for tax purposes or for my employer?
In the RMV-app you can requests a single receipt for each ticket. Just go to the “Tickets” section the arrow symbol "" and click on "Send receipt via e-mail”.